To start the return process for your order, please enter your email address or phone number and the order number below.
How do I return?
- Enter your order number and email address in the fields above and click Start
- Follow the instructions and select the items you want to return
- You will get a confirmation email with the shipping guidelines once the return request is approved
What items are returnable?
You can return your items within 14 days of receipt of your shipment.
- for hygine purposes we cannot accept earrings for return
- other items must be in original condition
- In the original packaging
Free gifts or promotional items are not returnable!
Are there any charges for return?
- If the item is faulty, there are no charges for return
- Original shipping charges are non-refundable
- if you simply change your mind about an order You are responsible for the charges of the return shipping
How soon will I get my refund?
- Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
- If you are approved, then your refund will be processed, and a credit will automatically be applied original method of payment, within 10 working days.
All orders despatched within 1-2 days, standard shipping orders, next day delivery order sent via Royal Mail's Tracked service.
International orders sent via DPD
Orders despatched Mon-Fri. Orders placed on a weekend will be dispatched on Monday
ROYAL MAIL 3-4 DAYS DELIVERY. £2.95
UK NEXT DAY 24-48 HR TRACKED.
(orders placed before 2pm) £5.95
FREE DELIVERY ON ORDERS OVER £70
EUROPE TRACKED. £8
INTERNATIOAL AND REST OF THE WORLD. £8